• 1.0 Welcome
• 2.0 Known Issues
• 3.0 System Requirements
• 4.0 Installation
• 5.0 Contacting Sony Pictures Digital Inc.

• To prevent dropped frames, do not use your computer for any other process while capturing or printing to tape. .
• Capturing to the same hard drive where your operating system is installed can result in dropped frames. If you have more than one drive, you can specify the target drive on the Disk Management tab of the Preferences dialog.
• To prevent dropped frames, defragment the drive to which you will be capturing video.
• If you will be recapturing your video from DV tape in the future, select the Stop capture on dropped frames check box on the Capture tab of the Preferences dialog. This will ensure that the original captures and subsequent recaptures are identical.
• OHCI-compliant IEEE-1394 DV capture cards are required for DV device control.
• Even if device control does not work, you may still be able to capture video by manually controlling your video device (e.g. pressing play on your camcorder's remote and then clicking the Capture button in Video Capture). If you are having capture problems, try clearing the Enable DV device control check box in the Preferences dialog.
• Not all analog capture cards are supported at this time. If you're using an analog card, please obtain the latest WDM (Windows Driver Model) or VFW (Video for Windows) drivers from your hardware manufacturer.
• If your DV camera is connected to another IEEE-1394 device ("daisy-chained"), the bandwidth of the IEEE-1394 channel may not be sufficient for print-to-tape operations. Connect each device to its own IEEE-1394 port before using print-to-tape.
• When using a digital-to-analog transcoder without a LANC adapter connected, clear the Enable DV device control check box on the General Preferences tab.
• If you experience audio and video synchronization problems when previewing from an analog device, choose Preview Audio from the Options menu to turn off audio preview. Use the Windows mixer to control the volume of the input to which your capture card's audio output is connected.
• If you experience degraded system performance, clear the Enable still image capture check box on the Capture tab of the Preferences dialog.
• If you experience problems using a TV tuner card or displaying closed captioning, clear the Enable still image capture check box on the Capture tab of the Preferences dialog.
• When the Allow full-screen file playback via Preview on Camera or Print to Tape check box is selected on the Capture tab of the Preferences dialog, the audio and video output is not sent to connected DV devices.
• When the Allow full-screen file playback via Preview on Camera or Print to Tape check box is selected, you may have to play and stop previewing before the video preview is displayed in full-screen mode. Contact your hardware manufacturer for updated drivers, or — if you're using a Matrox DualHead display adapter — turn off dual-monitor support.
• To prevent duplicated timecode from occurring on DV tapes, pre-stripe the tape by recording over the entire tape with the lens cap on, or ensure you start recording before the end of the previous scene.
• If you're unable to preview an MJPEG-encoded file to an MJPEG external monitor, select the Close current device when in file playback mode check box on the General tab of the Preferences dialog.
• If you experience unexpected rebooting and are using a debug version of the DirectX 8 runtime, please upgrade to the retail version of the DirectX 8 runtime.
• For more detailed OHCI hardware, drivers, and DV information, visit the Sony Pictures Digital DV support page.
• Depending on your current time ruler format, you may see inconsistencies in the timecode values for clips that you captured. Video Capture uses SMPTE drop time (29.97 fps). If you switch the time format in Vegas to use SMPTE drop time, Video Capture and Vegas will display the same timecode information.

• 1-800-577-6642 (toll-free) in US, Canada, and Virgin Islands.
• +608-204-7703 for all other countries.
• Fax: 1-608-250-1745. 

• For a detailed list of Technical Support options, we encourage you to visit http://mediasoftware.sonypictures.com/support/default.asp.
• To listen to your support options please call 608-256-5555.
• Fax: 608-250-1745.

Sony Pictures Digital Inc. may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Sony Pictures Digital Inc., the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.